Last updated: September 27, 2025
Welcome to Hestaurant. By accessing or using our app and services, you agree to the following Terms and Conditions. Please read them carefully before using our platform.
1. Acceptance of Terms
By creating an account or using Hestaurant, you agree to comply with these Terms and Conditions. If you do not agree, you should not use the app.
2. Services Provided
Hestaurant is a digital platform that allows:
- Clients to view menus, place orders, and pay directly through the app.
- Restaurants to manage orders, menus, tables, payments, and client interactions.
- Staff to receive and process customer requests.
Hestaurant acts only as an intermediary between clients and restaurants.
3. User Responsibilities
When using Hestaurant, you agree to:
- Provide accurate and updated information during registration.
- Keep your login credentials secure and confidential.
- Use the app in accordance with the law and these Terms.
- Not misuse the platform for fraudulent or illegal activities.
4. Restaurant Responsibilities
Restaurants registered on Hestaurant are responsible for:
- The accuracy of menu items, prices, and promotions.
- Preparing and delivering orders according to what was advertised.
- Ensuring compliance with local health, safety, and consumer protection regulations.
Hestaurant is not liable for restaurant operations, food quality, or delivery.
5. Payments
- Payments made via the app are processed securely by third-party providers such as Stripe.
- Hestaurant does not store full credit card information.
- Refunds and disputes should be handled according to restaurant policies and payment provider terms.
6. Liability
Hestaurant is not responsible for:
- Delays, cancellations, or errors caused by restaurants.
- Damages resulting from food consumption.
- Service interruptions due to technical issues or internet failures.
Our responsibility is limited to maintaining the platform available and secure.
7. Intellectual Property
- All content, trademarks, logos, and technologies of Hestaurant are the exclusive property of Hestaurant.
- Users and restaurants may not copy, reproduce, or distribute any part of the app without prior authorization.
8. Termination of Access
We may suspend or terminate accounts that:
- Violate these Terms and Conditions.
- Engage in fraudulent or harmful activity.
- Misuse the platform in any way.
9. Privacy
Use of the app is also subject to our Privacy Policy, which explains how we handle personal data.
10. Changes to Terms
Hestaurant reserves the right to modify these Terms and Conditions at any time. Updates will be posted in the app and will take effect immediately.
11. Governing Law
These Terms shall be governed by and interpreted under the laws of Brazil, without regard to conflicts of law.
12. Contact
For any questions about these Terms and Conditions, please contact us at:
📧 help@hestaurant.com